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Re: Just Body + 16-50. Bundle with both lenses now $1246
In reply to K0Zak,
5 months ago
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So here are the details of what happened for anyone that may be thinking of giving it a try:
Yesterday, after I received the initial shipping notification, I emailed Amazon via the Contact Us button on amazon.com and asked for confirmation that both lenses were included in the shipment. I received a response via email that was obviously from a first-line support person without the remotest clue what I was asking. The email suggested I contact Sony with my query. Duh. This was apparently the same first-line support dept. that told me and others in chat that the original deal was valid. The email included two links; one to indicate that the problem was solved and one to indicate it wasn't solved. Obviously I clicked the second link because my question was not answered. The link opened a web page that asked three (3) questions about how satisfied I was. I gave the lowest rating to all three questions. Another web page opened up and asked me if I would give Amazon one more chance to satisfy me and, if so, provide my phone nbr. which I did. The phone rang immediately and the person that came on the line on the line was obviously from second-line support and stated the previous responses I got were wrong. Then she offered to refund me the full cost of the 55-210 lens ($358+tax) and the ability to purchase that lens for that price with free 2-day shipping, which I did while she was on the line monitoring the transaction. When the new order went through I wasn't charged the tax ($28) that was refunded so the actual cost of the lens was about $330.
This morning I received the shipping notice on the 55-210.
I think the key to satisfaction is getting past the useless first-line custiomer service folks.
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