The one thing, by Thom Hogan

Started Dec 26, 2012 | Discussions thread
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Junior MemberPosts: 38
Re: Shoot the messsenger
In reply to Reilly Diefenbach, Dec 27, 2012

... stonewalling followed by side channel feelers and solutions required business practice by any corporation's legal dept these days?

Sounds about right - but only for companies that would prefer to have a negative image among their customers.

Maybe the thought is, that if all companies act this way then the new norm of negative customer service doesn't feel so bad since it is what is expected. Cynical but cheap - and ultimately stupid because all it takes is one other company that treats you right and has compareable products to encourage big change.

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