The one thing, by Thom Hogan

Started Dec 26, 2012 | Discussions thread
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Re: The one thing, by Thom Hogan
In reply to eNo, Dec 26, 2012

This is happening in the company I work for as well. We call them "business rules". We just implemented a set of "business rules" which benefit the profitability of the company at the expense of customer service. Our competitors started it a few years ago, and we are now getting in line with the market. So, don't expect Nikon's competitors to sit idle for long. In my opinion customer service is going away, and we only have ourselves to blame. Cheap, cheap, cheap, eventually you get what you pay for.

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