Sony repair great service

Started Dec 16, 2012 | Discussions thread
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turfstuf
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Sony repair great service
Dec 16, 2012

Just had a great experience with Sony's repair facility in Laredo, TX.  Was fooling around with my son and dropped our DSC-TX20 with the sliding door open.  Somehow the impact caused to door to "jump the track."

Sent it to the repair facility expecting the flat rate repair charge.  I tracked the package and it looks like they received it, repaired it and sent it out on the same day.  Excellent turnaround!  Even better, it appears they fixed it under warranty at no charge.  We received it back in time for a Christmas trip to the beach.  Hard to beat that!

With all the normal complaining online, Sony deserves a good report on this repair.

 turfstuf's gear list:turfstuf's gear list
Sony Cyber-shot DSC-TX20 Sony Alpha NEX-5N Sony SLT-A77 Sony E 18-55mm F3.5-5.6 OSS Sony E 16mm F2.8 Pancake +5 more
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