Is Microsoft Even Listening about Windows 8?

Here is a quote from the microsoft rep in the article.

"In her view, people typically launched one window, put it away, and then launched another window."

Now I see the problem. She hasn't a clue as to how people use computers. I typically have multiple windows open pulling data from multiple sources to enter in a spread sheet or report of some type.That is typical of most business users.

At least this article explains how they got it so wrong.