Nikon UK position on the D600 dust issue

Started 6 months ago | Discussions thread
AllOtherNamesTaken
Veteran MemberPosts: 3,085
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It goes both ways
In reply to lock, 6 months ago

lock wrote:

Lately, Canon did acknowledge issues reported on the internet and fixed it. E.g the light leek issue on the 5d MKIII, even though the cameras with issues were only taped to fight te problem. But they knew which cameras were affected, and the problem in the factory was solved to prevent future cameras to suffer from the same issue. Also Canon responded to the focus issue on the 40 mm lens, bringing a firmware upgrade linked to a general upgrade ok the MKIII.

Thus, Canon at least shows they are listening and are fixing things. There is no such thing happening in the Nikon quarters.

My D600 has been at Nikon for dust, and the coating is coming off. The more I look at it, the more it looks like they actually did a paint job to obscure the issue. Never mind, the coating is rubbed off again and the sensor is full of dirt (dust or oil, whatever).

At the moment, the retailer has left the issue to be solved by Nikon. But Nikon is in no hurry and sofar refuse to respond to me or the retailer.

I'm a generous guy. I like to help those in need. Nikon is not in need. On the contrary.
If they do not fix it this time and for good, I will ask for a €2000 refund because this is just not acceptable.

So MAIS78, my advice is to wait. Wait until they solve these issues. If it takes a year or more, so be it.

lock

You have identified a couple of situations where Canon acknowledged the issue, but also know that there are many that they have turned a cold shoulder to (1DX dust/oil issuess, 1DS III oil issues, 1D III oil issues, and 1D III focus issues to name a few)

There are two sides to every story, and here are some issues Nikon has acknowledged and rectified, as well as several other less notable ones (backpacks and Coolpix, for example):

http://en.nikon.ca/Service-And-Support/Service-Advisories/h0ndzaip/EN-EL15-Battery-Recall-Service-Advisory.html

http://en.nikon.ca/Service-And-Support/Service-Advisories/gezwvxil/D5000-Service-Advisory.html

http://en.nikon.ca/Service-And-Support/Service-Advisories/gezwvxix/EN-EL3-Battery-Recall.html

http://www.dpreview.com/news/2005/9/28/nikonadvisory

http://www.dpreview.com/news/2006/2/11/nikond200banding

To say there is no such thing happening at Nikon is contradicted by their long history of service advisories, including everything from Coolpix to the professional sports cameras. It appears that whenever they internally determine there to be an issue large enough to go public with, they do so, and have many times in the past.

The only takeaway here is that neither manufacturer is anywhere near perfect, and that with all the D600/D800 hysteria it's easy to forget both what Nikon has historically done as well as Canon (good and bad). Neither company has taken a flawless approach to quality control nor service, which is unfortunate, but to say that one is better than the other all the time is (again, unfortunately) not true.

Edited 6 months ago by AllOtherNamesTaken
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