Spoke again with Nikon on the D600 oil/dust issue - A fix is on the way! Locked

Started Nov 26, 2012 | Discussions thread
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S31
S31
Junior MemberPosts: 38
Spoke again with Nikon on the D600 oil/dust issue - A fix is on the way!
Nov 26, 2012

I waited about 6 weeks since I last called Nikon when I was told they were aware of the dust/oil issue in the D600 and waiting to hear from Nikon Tokyo. So today, I called back to ask for an update.

The gentleman I spoke with was very polite and helpful and gave me some good information once again (I believe it was the same person I spoke with the first time).

These are the points he made which may be useful for other people experiencing the same issue or think of buying a new D600:

  • Nikon Tokyo have a solution in the works which will involve fitting new parts into the camera to solve the issue
  • The fix will be coming 'soon' but I was told I should still send my camera in to be cleaned in the meantime for a quick turnaround of just several days
  • They are not oil spots we are seeing but lubricant/debris coming off the mirror box
  • The interim cleaning will involve not just the sensor but also the source of the lubricant
  • Nikon are paying for the postage by sending me out a barcode to put on the box so I can send it in for the cleaning
  • A high proportion of d600's are experiencing this problem

I think the major point here is that Nikon Tokyo have a solution involving the removal and fitting of new parts but this solution is not yet implemented and that the repair centre is waiting each day for an update on this (what I was told).

Thankfully, this means something is being done even if Nikon are not being vocal about it (big mistake in customer relations which I expressed my concern about).

I suggested that I could return the camera to the shop for a new one (not as easy for me as it sounds [long story to do with strange shop policies] but asked if the new one is likely to have the same problem and I was told that it was quite likely it would (so the socalled 'minority of users 'with the problem can't be that small then as I often see said on this forum).

I have seen numerous people ask whether they should wait to get the d600. Based on what I heard today, I'd say wait until this new part is implemented.

For anyone who wants to tell me 'not another oil thread' which I saw on my first 'update' on the matter 6 weeks ago, please realise that Nikon themselves have told me that this is an actual problem not just 'normal' dust. Also, many people will find this useful I believe, hence why I wish to share this information. I haven't seen anywhere else on the net confirmation that a new part is going to be fitted as a solution.

Hopefully progress is being made. I think people need to keep the pressure on though for this is be finalised sooner rather than later.

Nikon D600
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