DxO and the X Pro1

TThorne wrote:

For what it's worth, based on your write up, they have lost any chance to do business with me or the people I work with. I know that the $99 isn't a huge deal to you and you don't seem to really be taking it that hard, but $99 should mean less to them in the face of providing what would universally be seen as excellent customer support. Their lack of willingness to issue a refund over a measily $99 reeks of either desperation or the propensity to cut off one's nose to spite their face. Be it either, it shows that they are not a player in the majors and that we are better off sticking to the real players who will not only end up providing a solution, but are also known for excellence in customer service. Long live Apple and Adobe. We use them both here, and your incident just reaffirms that decision.

Thanks for sharing.