DxO and the X Pro1

designdog wrote:

Bought the newest version of DxO Optics Pro andf discovered that it did not support the Fuji X Pro1. Fine, perfectly understandable, given the technology of the sensor, etc. Then I did some digging on their site and came up with a Word document in which they stated that they had no plans to support the sensor. Pretty definitive. Pretty hard to understand yet discover.

Sent them an email with a request for a rebate, as well as a clarification of their web site for other potential customers. Here was their response:

Alison W. (Support & Assistance)

Nov 24 18:36 (CET)

Greetings,

My apologies, when you purchased, installed, and activated the program, you had to agree to terms that once the program is activated, there is no possibility for a refund. Unfortunately, we never stated that we would support the Fuji X Pro 1, and I do apologize for this, but your account is not eligible for a refund. I can give you copies of the agreement, if you would like, but there is no way to purchase without agreeing to these terms.

Please let me know if you have any questions.

regards,

Alison
DxO Support Team
DxO Labs

I mean, some of my friends are French, I have relatives that are French, I am half French myself, and have lived in France — but please. Spare me the lawyer lingo. I guess customer service is no longer a French custom - at least for these guys.

I knew it was a long shot, but did not expect to be dismissed so smugly. By an Alison, no less...