Lens release buttom died - 7D

Started Nov 14, 2012 | Discussions thread
Limburger
Senior MemberPosts: 4,221Gear list
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Re: Call canon customer service or
In reply to Richard, Nov 15, 2012

Richard wrote:

If customer service cannot help, then ask for the phone/email of a higher up. I had this happen with Sony on a bluetooth device, it was 2 months old and the button fell out. Once I sent it in they had no problems fixing it. Don't believe what the first person tells you, just move up the ladder until you get someone who can help you.

I hate when Canon does stuff like this, you make the customer angry and then the customer posts it on the web, kind of stupid if you ask me.

Agree, and if on phone ask "what's your name?" and note it.

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Cheers Mike

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