The biggest Sony negative: service and support

Started Nov 10, 2012 | Discussions thread
9000AF
Contributing MemberPosts: 554Gear list
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No experience with support but very good one with service.
In reply to GuyMcKie, Nov 15, 2012

I think you have to differentiate between  support  and service. While the OP had issues with  receiving product  support, others mention service. I had 2 positive experiences with service so far, the folks in Laredo came through for me both times. Now I have my 24/2 there, they called me to confirm that they had received it and that they would call or email me with follow-ups as part of the "Sony cares" program . No complaints here, as good or better than what I have heard from other large companies so far.

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Sony RX100 Sony SLT-A77 Sony Alpha 7
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