The biggest Sony negative: service and support

Started Nov 10, 2012 | Discussions thread
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photo chris
Regular MemberPosts: 281
Why would you call Sony?
In reply to taamberg, Nov 11, 2012

taamberg wrote:

However, for whatever reason, I'm not able to get my Blackmagic HDMI capture device (an Intensity Extreme Thunderbolt peripheral for my Mac) to grab anything other that 1080 59.98i. I've tried all the settings, tried it when making a recording or not, etc. etc.

And why would you call Sony's service "incompetent" because they can't resolve an issue you're having with a third-party device?

It sucks to get passed around the customer service chain, but the only people you need to contact work at Black Magic - they produce the device and any compatibility problems are not because of the HDMI out, but with the way it ingests the data.

Have you contacted BM too see if they've tested it, perhaps it needs a firmware update to work with Sony or some other method?  Atomos was having compatibility issues with the Ninja and the D800 that eventually got resolved with a firmware update.

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