The biggest Sony negative: service and support

Started Nov 10, 2012 | Discussions thread
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tex Veteran Member • Posts: 6,828
Well, you've got some choices

One is to give up.

Another is to "vote with your feet".

But the one I would ask you to do for the sake of all of us, please, is to copy your post and send it to management.  I think the way to do that is to send it to the lowest possible managers who could effect change (and obviously up the food chain from the people you "talked" to, who have been really poorly trained, again obviously), but also copying their supervisors, and the ones above them.

My experience is that when people know their supervisors are seeing things they would rather not have them see, it tends to light a fire under them.  And if nothing happens, then we know the problem is coming from the top.  That may indeed be nearly impossible to work on.

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"Photography is the product of complete alienation" Marcel Proust
"I would like to see photography make people despise painting until something else will make photography unbearable." Marcel Duchamp

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Sony Alpha 7R Pentax 645Z Tamron AF 28-75mm F/2.8 XR Di LD Aspherical (IF) Rokinon T-S 24mm 1:3.5 ED AS UMC +15 more
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