Metal prints - Image Wizards

Started Nov 30, 2010 | Discussions thread
gretchen21
New MemberPosts: 3
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Re: Metal prints - Image Wizards
In reply to Michael James, 6 months ago

Magna seems more expensive than Image Wizards.  Any other places printing on aluminum out there?  Here is my very bad review of Image Wizards for anybody thinking of going with them...

ImageWizards sucks. I received a print with next day delivery when I did not ask for that service and was charged $130 for shipping a $99 print, a week after I received it. I did not approve sending next day, she didn’t notify me that she was sending it next day, nor how much it would cost. There is NO way I would have approved $131 shipping! The customer service is horrendous, she blamed me and said I told her a date that I never said, and conveniently didn't hear that I specifically said that I did not want to incur any rush charges.

The entire operation seems very back-handed and the primary sentence that I have heard from ImageWizards is that they are NOT to blame. Now they are threatening to pull back a reprint from UPS that I have already paid for to pay for the other print, even after I agreed to pay the full amount! She insisted I pay for it immediately or she would return the re-print.  I went online to pay for it and their online pay system won’t work.

Even before this, the 3rd print I got from them arrived completely desaturated and green and was unusable, I had to pay 50% of the original cost to get it reprinted and pay for the shipping again. In all fairness I did not get a proof, so I was happy with the 50% priced reprint, but after initiating the conversation with that, she pointed out that I was “100% to blame”, while I’m trying to pay for it.

They suck.

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