Arranging a warranty repair for the 5N clicking issue (UK)

Started Oct 24, 2012 | Questions thread
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Arranging a warranty repair for the 5N clicking issue (UK)
Oct 24, 2012

Hi - i got a new NEX 5N (body only) yesterday for £290. It has the clicking issue so was in the process of getting it arranged for warranty repair. I just wanted to verify a few things..

For reporting the fault i have stated under General>Abnormal Noise: "Clicking noise in video recording during rapid movement during panning the camera horizontally and vertically as well as rotating the camera between portrait and landscape." - is that enough?

Also due to the nature of the fault - do new nex 5N owners have to pay for the postage or will Sony cover it?

Also do i need to supply the battery, charger and a memory card?

 simba2585MA's gear list:simba2585MA's gear list
Sony Alpha NEX-5N Sony a6000 Sony Carl Zeiss Sonnar T* E 24mm F1.8 ZA Sony E 50mm F1.8 OSS Sigma 30mm F2.8 EX DN +2 more
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