Nikon El Segundo really sucks bad. It's gotten really terrible in the past few years. They don't know what they are doing 1/2 the time. When speaking to the desk jockeys they're fliippant and have a bad attitude. When they finally drag the tech out from the back it gets worse. There's no incentive for the techs to do a good job. They're underpaid and can't wait to go home. It's time Nikon Japan shut down Nikon El Segundo repair facility and open up service to independent camera repairmen who have a personal reputation and small business.