Nikon parts: This will affect YOU. Please sign.

Started Oct 5, 2012 | Discussions thread
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Re: Kudos to Nikon for plugging the hole
In reply to Marianne Oelund, Oct 7, 2012

Marianne Oelund wrote:

Nippondenso wrote:

The other issue you want to dance around is this policy now prevents the end user from getting counterfeit parts.  You have your gear repaired at an authorized repair facility and you are guaranteed original Nikon parts, which now will be in stock for quick turnaround times.

Protecting the customer is paramount.

You need to consider the point of view of the independent repair shops.  Their preferred parts source - Nikon USA - has taken itself off-line.  The only choice now, is to look for parts provided by independent importers. Such importers may not be scrupulous about their sources.

I do.  And not all independent shops are qualified to properly repair Nikon equipment.  And this is even more reason for the customer to use an authorized Nikon repair facility.

Far from eliminating counterfeit parts, it is actually creating a larger market for them, because owners will not cease attempting to find out-of-warranty service at independents.

Nor should they cease in their attempts as the camera will ultimately be returned to an authorized repair facility for repairs of the original problem plus the addition damage done by the hack.  An expensive lesson for the customer.

All of this is not speculation.  It has happened before; 2012 is not the first time that Nikon have tried adopting this policy.

They might be successful now as they have learned this from Apple.  Apple is applauded for keeping tight control on their product so they can deliver the very best user experience.  This same business model will only strengthen  Nikon's standing in the industry.

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