Serious Avast AntiVirus Problem

Started Oct 5, 2012 | Discussions thread
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Isabel Cutler
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Serious Avast AntiVirus Problem
Oct 5, 2012

I'm desperate to get Avast virus protection out of my computer and I can neither delete it or install the pro version which I just bought.

To recap:  My computer crashed during an electrical failure and after a system restore (necessary) Avast free wouldn't function and the "Fix" button didn't work.

Desperate to have virus protection I optedto buy the Pro version.  I had been using the free version without incident for years.

Tried to install Pro and get a message that the setup couldn't be completed because there was a missing file.

Tried to uninstall the free Avast and couldn't - against something missing.

Sent a support request online to Avast 3 days ago and never even received acknowledgement of my request.

Posted plea on their forum and that wasn't responded to either, in fact, the last message in that forum was posted on August 21.

Anyone have an idea what I can do to fix this situation?

Isabel

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