Nikon Service can't deal with D800 autofocus problem

Started Sep 8, 2012 | Discussions thread
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nikonjohn
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Nikon Service can't deal with D800 autofocus problem
Sep 8, 2012

At the beginning of August, Nikon at Melville, NY, sent me a packing slip to send in my D800 and 17-35 lens based on left sensor aufofocus problems they observed in some NEFs I made available to them.

I got the camera back on the 24th and it still had some apparent problems with my 17-35 lens so I sent them a few shots and called. The new line is that they are aware of the D800 focusing problem and would send the images I sent in to Japan for "research". I called back and talked to a another technician. When I said that I was going to send my camera and lens back in I was advised not to because they didn't have a firm fix yet.

This is really disappointing but at least maybe Nikon is starting to officially acknowledge that they have a problem with the D800. I intend to follow up in a week or two to see where the issue stands.

Nikon D800
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