S100 Repair Experience

Started Jul 19, 2012 | Discussions thread
skisagooner
Forum MemberPosts: 90Gear list
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Re: Story of my S100
In reply to skisagooner, Aug 29, 2012

So I just came back from the Canon place. Sat down and talked with the woman at the counter.

Here's a summary of our conversation.

1) It'll take a minimum of 10 working days to fix it. Then I'd have to go back there and collect it. Delivery would cost 30 MYR. ( 10 USD)

2) The defected part inside will be replaced, not repaired.

3) I asked for the camera to be replaced with one that is without the 'affected' serial number. Not possible.

4) I asked if they could guarantee that the same error will not happen again after the repair. They couldn't guarantee.

5) I asked how many S100 lens error cases they have handled. About 50, she said.

6) I said out of those cases, how many came back to repair it for a second time. About 2, she said.

Am really NOT assured about the whole thing. Any thoughts?

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Canon PowerShot S100
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