B&H sitting on my money after return of item

Started Aug 21, 2012 | Discussions thread
Shop cameras & lenses ▾
ForumParentFirstPrevious
Flat view
billorg Senior Member • Posts: 1,194
B&H sitting on my money after return of item

Has anyone else had this happen? I returned 2 items at the same time and they sent e-mail acknowledgement on both saying they received them back. One was credited right away and it posted today. The other, worth almost $3,000 is nowhere to be found. I called them today and they said "it's in process". I'm like "no it isn't". I explained about the one item being credited but the other expensive one not. He was like a robot "it's in process". I could get nowhere with him. They say in the mails that it could take up to 3 business days for the refund. It's past that now. Are they in the habit of sitting on people's money (for obvious reason)? Normally I have not had a problem with getting my money refunded by them. Their customer service really blows! What should I do in addition to writing them off for further business?

Bill

 billorg's gear list:billorg's gear list
Canon EOS 5D Mark III Sony SLT-A99 Canon EOS 6D Canon EOS 70D Nikon D5500 +13 more
ForumParentFirstPrevious
Flat view
Post (hide subjects) Posted by
ForumParentFirstPrevious
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark MMy threads
Color scheme? Blue / Yellow