S100 Repair Experience

Started Jul 19, 2012 | Discussions thread
Polyglot92
Senior MemberPosts: 1,465
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advisory
In reply to gail, Jul 30, 2012

The advisory for residents of the United States and Puerto Rico seems quite clear:

http://www.usa.canon.com/cusa/professional/products/professional_cameras/pro_ps_digital_cameras/powershot_s100?pageKeyCode=prdAdvDetail&docId=0901e024805ab992

"Some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. In particular, this lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity."

"Affected Product
Some PowerShot S100 Digital Cameras within the following serial number range:"

But interpretaton may vary. Mine is that they only repair "affected" units for free, "affected" meaning those displaying the lens error ("Some PowerShot S100"). The wording of the releases by Canon France and Germany are equivalent.

They may not be able to detect or predict any problem before it occurs, and the cost of checking anyway may seem disproportionate to Canon. Perhaps owners of S100s within the early serial numbers could be reassured if the probability of having the problem, which must be low, was known.

As unpleasant as it is if you are affected, you may want to look at is this way: lens error or not, problems can happen at any time to any camera, and may it just be that it is dropped or stolen. So for important situations it is always prudent to have a backup unless a backup can be found easily.

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D5000 - Nikkor AF-S DX 18-105mm F/3.5-5.6G ED VR - Nikkor AF-S 50mm f/1.4 G - Nikkor AF-S 70-300mm VR - Canon PowerShot S95 - Canon PowerShot S3

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