Praise for Fujifilm CS (UK) with x100..

Started Jun 30, 2012 | Discussions thread
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OliSones
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Praise for Fujifilm CS (UK) with x100..
Jun 30, 2012

Just thought I would highlight a great experience of Fujifilm's customer service here in the UK....

My x100 recently took a tumble on to a concrete floor due to a mishap with a Gariz half case breaking... although the camera was functioning fine, there was a certain amount of scratches and marks to the top, middle (leather) and bottom cases. I wouldn't normally mind but as I'd only had the camera a couple of months, it was a bit of bummer.

I emailed the x100 Platinum service team asking if it was possible to get a quote for repair - I wasn't expecting that they would cover cosmetic damage and was happy to pay. A few days later the x100 was off to Fuji in it's prepaid box.

Yesterday I emailed Fuji to enquire on the status of things - expecting a quote back - only to be told the camera had been repaired and was out for delivery. I came home to find a fully repaired x100 - they had replaced the top, middle and bottom casing for no charge!

Just thought I would highlight this example of great CS - it says a lot about a company which I think is rarer and rarer to find! I'm not sure whether this was because of the Platinum service status but great all the same!

Fujifilm FinePix X100
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