B&H was the worst place to order from!

Started Jun 15, 2012 | Discussions thread
TFergus
Veteran MemberPosts: 6,188
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Re: Do you have to be inflammatory? Do you need that much attention?
In reply to nunatak, Jun 15, 2012

nunatak wrote:

WantaPannySoon wrote:

Henry, you crack me up. You say that the difference between B&H and other stores is that you are here on this forum, answering customer concerns.

Maybe in the case of other stores, they aren't needed. Which is telling.

But on thread after thread, people continue to express their complaints and concerns about B&H's inability to handle its orders, and rather than using the forum to provide useful information or try to answer peoples' concerns, the only thing you ever actually seem to do is to pop up to say "thanks" whenever somebody comes to B&H's defense.

It seems to me he's more desperate to engage in damage control than assist pre-order customers with their questions.

In fairness, this isn't the place to deal with orders.
But it is a place he can try some sort of damage control.
His job is to Google search bad comments about B&H and go try and fix them...
not look into orders and give specific reassurance.

Not picking on him, just pointing out the reality.

And I don't think comments like "I am here, where is Amazon's rep?" are professional, nor do they make up for the very vague responses.
I don't need an Amazon PR rep here saying "thanks".

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