Lens rental in the Netherlands?

Started Jun 2, 2012 | Discussions thread
HansJN
Forum MemberPosts: 64
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Re: By law
In reply to M Lammerse, Jun 6, 2012

M Lammerse wrote:

When ordering online.

By law they have to give you a full refund. And the minimum period is 7 days. Furthermore you do not have to mention any reason for the return to get a full refund.

Exceptions are there when it's a "on sale" item, but it has to be specifically mentioned. Also in relation to media products like CD's (package may not be opened etc) there are exceptions.

I had this once with a printer, the store did not want to take it back, just mentioning that I would take legal steps if they did not, that was enough.

You make an excellent point. Generally I prefer to walk into a shop to buy something, but this is an option I had not considered. Thanks!

Hans

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