My letter to B&H

Started May 17, 2012 | Discussions thread
ffmitch
Contributing MemberPosts: 514
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Re: My letter to B&H
In reply to marksee, May 18, 2012

I too have ordered thousands of dollars of stuff from B&H. Whenever I've had to return something it's been as easy as pie. My question to you is, don't you have a computer? Why would anyone want to talk on the phone when you can just request an RMA number by email, they send you one and a return shipping label in PDF form so you can print it out and send your stuff back. That all takes a lot less time than the "eternity" 😡 you spent on the phone.

marksee wrote:

First, let me tell you how disgusted I am. I've literally ordered thousands of dollars of photo equipment from B&H this past year . No problem getting a sales person to take my orders. Now I'm trying to return a $50 item and I have to jump hurdles to get a customer service rep. Your return phone number is not a return return number. It's a maze of prompts that ultimately get me to "hold" on four 4 minutes for the next rep.

If you want to make it as difficult as possible to return an item you have. If you really wanted to make this a pleasant experience you could. An actual return phone number that goes to a dedicated phone with enough representatives would do it. It's obvious that you want it to be as difficult as possible to make a return. I will be posting my experience on DP review and FM forums and any other forum I can to alert potential customers of this practice. This should have taken me 2 minutes maximum. Now I've invested over half and hour. Shame on you B&H!!

B&H response: We didn't have enough people to handle the calls.

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