J&R Warning

Started May 11, 2012 | Discussions thread
Photo-Wiz
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Re: J&R Warning -It's an INTERNET Business
In reply to Lights, May 13, 2012

More than that...if you do business on the Internet without a showroom, and customers buy camera equipment sight unseen...you should expect returns. If that seems to difficult, choose another business model...like open a store and only sell to people who handle the equipment in your store.

Lights wrote:

Well I've been ordering from B&H since way before the internet. Cameras, lenses accessories...usually quite a few orders a year. I've never returned anything, always thought out what I wanted...but then the last two orders were defective, one a used lens for not too much money, and the second thing a slide/negative replication device. The lens was unusable, and had very bad focusing problems. The slide/negative device wouldn't even turn on. In both cases I contacted B&H for an RMA and THEY even paid the postage...which is the first time I've had any online retailer do that. (the lens they gave me my money back on - the slide/negative device they exchanged - both no questions asked except what was wrong) So it CAN happen that a person can get a streak of bad luck when ordering.
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