NEED HELP - PLEASE read! Wedding Snafu

Started Apr 30, 2012 | Discussions thread
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JoannaR
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NEED HELP - PLEASE read! Wedding Snafu
Apr 30, 2012

I did a last-minute wedding, end of last month. The bride's mother is the one who found me, contacted me, set up the initial meeting, and paid for half of my fee as well as signed the contract with the groom's father. She's been a pleasure to work with so far. In the package I quoted them was a photobook and a canvas print, everything else discounted à la carte.

The bride's mother informed me a few days after the wedding that her daughter was no longer talking to her. Which came as no real surprise, because in all honesty the daughter was a real PIA during the initial meeting and the whole wedding day, especially to her mother. The bride's mother tells me her daughter is still, a month later, not talking to her.

And now my dilemma.

The mother all along has stated that she would like the print and the bride and groom can of course have the photobook. In emails since the wedding (while I was developing their CD of low-res, watermarked images) the bride & groom said that they want everything - both photobook AND print. I explained that the bride's mother wanted the print and they would have to discuss it with her, to which they kept responding, "We're not talking to her." ...... ooooo-kay.

I met with them in person to give them the CD last week and they were kind of aloof, asked where the photobook was (um, YOU have to pick the photos, remember?) and then mentioned the print, to which I again responded with, "(The bride's) mother said that she would like it and you should talk with her to get this cleared up," and they AGAIN responded with, "Well, we're not speaking with her right now, and we'd like it." I changed the subject and we parted shortly thereafter.

I sent them a reminder email about letting me know the images they'd like for the photobook and again reminding, a bit more bluntly, that as the bride's mother paid for half of my fee and signed the contract, I'm contractually obligated to honor HER wishes. I said that I would like the groom's father's information so that I can speak with him about this.

To which they responded (verbatim), "Hi Joanna, I realize that you signed a contract with my mother but this is Matt and My wedding photos we would like the 11x14 print, His parents who also signed the contract want us to have that print so I hope we can wok this out and we will have the photos for the book by the 7th."

Note that they did NOT give me the groom's father's info as I requested.

So I'm at this stupid crossroads that I absolutely did NOT foresee and I'm at a loss. Legally, I'm beholden to the bride's mother and the groom's father. I can say, too bad so sad to the bride & groom and just give the mother the print, but then I've been negligent as far as the father's wishes go (even though I've not been successful at contacting him thus far.)

My last ditch effort will be to offer them, at a cost equal to the price of the original canvas print, 2 smaller prints so that both bride & groom and bride's mother can have a print. But that feels like giving in and it's ridiculous that I'm stuck in the middle of this childish squabbling.

Any thoughts on this??? I'm losing sleep over this. : (

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