B&H---Please read HenryP

Started Apr 25, 2012 | Discussions thread
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Re: B&H---Please read HenryP
In reply to mattr, Apr 26, 2012

mattr wrote:

Does this mean that your contact information is given to people who are unable to solve their issues through B&H's normal customer service?

Frequently. I also get customer emails and other customer communication forwarded to me by others here. I try to make sure my contact information is widely distributed online. My email address is in this forum's profile under PLAN, for example. In other forums, where I'm permitted to do so, my email address is linked in my forum sig.

TFergus wrote:

mattr wrote:

Or is being an ombudsman for your customers linked to managing the online reputation?

I'm pretty sure we know which of the 2 is the most important to B&H.

Customer satisfaction is always priority #1 around here.

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Henry Posner
B&H Photo-Video

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