Sony Service Turnaound Questions

Started Apr 15, 2012 | Discussions thread
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klphotos
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Sony Service Turnaound Questions
Apr 15, 2012

Does anyone have any experience with Sony Service, in particular with the Laredo, Texas repair facility? How long is the typical repair turnaround?

I just sent in my Nex-5, to have the rear LCD looked at (non warranty repair) and most likely replaced. I was not able to get a clear answer on the phone with Sony and I could not find any information on repair turnaround times on the website.

Also, I am not a fan of the Sony flat fee repair charges also, 1)depending on the required repair, price seems high and 2) you have to agree to pay the amount before anyone even looks at the camera to diagnose the problem. I will see how this plays out before upgrading to a NEX-7.

Thanks, Kevin

Sony Alpha NEX-5 Sony Alpha NEX-7
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