Canon confirms all G1X have internal reflection issue

Started Mar 21, 2012 | Discussions thread
Senior MemberPosts: 1,570
Re: ... Downstairs Syndrome
In reply to Marco Nero, Mar 22, 2012

I'm surprised that image resources did not catch the Downstairs Syndrome in their comprehensive testing. Surely they must have know that users would want to see the comparison of the G1X flying down the stairs at ISO 3200 and 1/2000th of a second shutter speed, as opposed to ISO 6400 at 1/1000th of a second. Photo Enthusiasts are holding their breath to find out the results of the test....crash.

Marco Nero wrote:

Through exhaustive testing, we found that by throwing a Canon Powershot G1X down a flight of stairs, several components failed to handle the extreme acceleration and that the camera was then prone to unusually poor optical quality henceforth. Since this was the only G1X supplied to us for this test, we were unable to reproduce the effect with another.

We submitted our sample images to Canon and they confirmed the issue, calling it "Downstairs Syndrome," and saying that it will likely affect all PowerShot G1 X units. Canon further says, "Due to the limited circumstances under which the PowerShot G1X 'Downstairs Syndrome' phenomenon can occur, Canon does not plan to change the camera's specifications or offer repair service for this issue."

I am OUTRAGED by this. Surely there should have been a mention of this in the manual someplace?!!

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