How to ask for replacement camera?

Started Mar 18, 2012 | Discussions thread
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How to ask for replacement camera?
Mar 18, 2012

I am having a peculiar focus problem with my new SX40 HS. When I press the shutter button down half-way, the image goes slightly out of focus! Not always, but most of the time.

I’ve never had that problem before, and apparently neither has Canon, for it was not remedied at the Canon Factory Repair shop in Newport News. The camera is now on it’s second trip to the Repair Factory, and I’m not at all confident it will be fixed this time either.

In preparation for the worst scenario, I ask this question: How does one go about asking for, and getting, a replacement camera from Canon? (The 30-day Amazon return window is past, but it took me seven weeks to realize that I should have been getting better image quality than I was getting, and to track down the cause.)

Thanks for your help.

 proef's gear list:proef's gear list
Panasonic Lumix DMC-FZ200
Canon PowerShot SX40 HS
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