missing raw file on download

Started Mar 18, 2012 | Discussions thread
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missing raw file on download
Mar 18, 2012

hi, i shoot raw & jpg w/ my G11. I notice that some raw files does not download when using windows explorer. my windows 7 OS has codec to see CR2 files so i don't think my windows is missing updates to handle canon raw files.

also for whatever reasons i cannot see my G11 (if connected to my computer) when using zoom browser or EOS utilities software. FYI, i have a 7D camera & it works (download, talk to EOS utilities etc.) OK but not my G11.

appreciate any help.

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jackdshutter from surrey bc
7Dee + 1oo-4oo + 4oo f5.6 + 24-105 + 10-22
580exII + better beamer + jobu LW2 gimbal + lee 6X4 grad ND set

 Jackson22's gear list:Jackson22's gear list
Canon EOS 7D Canon EF 400mm f/5.6L USM Canon EF-S 10-22mm f/3.5-4.5 USM Canon EF 100-400mm f/4.5-5.6L IS USM Canon EF 24-105mm f/4L IS USM
Canon EOS 7D Canon PowerShot G11
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