not very happy with Nikon customer's support

Started Mar 16, 2012 | Discussions thread
Itsa Dry Heat
Regular MemberPosts: 192
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Re: not very happy with Nikon customer's support
In reply to Berghof, Mar 17, 2012

Berghof wrote:

It took about three months and 5 different Nikon "experts" [many hours on the phone] and finally today I was given an explanation why Capture NX [which I purchased some 4 years ago ] won't work on my new imac.The whole three months I was being advised how to uninstall and reinstall and use this number key and another number key and then asked to while and be patient before a new technician will create a new working key and yes today a fellow named Raphael after some investigation simply told me "sorry, the older version of Capture NX won't work on your imac and you have to buy new version of NX2.You know what I would show Nikon people if they could see my hand. I just thanked him instead for a fabulous service and help and hanged my phone. I won't spend a penny for Nikon product unless I really really have to.I'm not sure I would get much better treatment from any other corporation , now days they all act with too much arrogance.And that's my rant for the day.

The software you purchased four years ago worked on the Operating System it was designed for way back when. I don't know how many versions of NX came out within the last four years, but how many should the developers be responsible for?

Before purchasing your new imac, did you first look at the software requirements to see if NX was compatible with the Operating System?

Paying software developers is expensive and they can only go back so many versions. I know it sucks, but they have to draw the line somewhere.

I do agree with your anger towards their customer service people for not knowing that NX is not compatible with the newer Operating System is just not good customer service.

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Berghof G.C.

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