another Sony Store debacle

Started Feb 21, 2012 | Discussions thread
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610comp
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another Sony Store debacle
Feb 21, 2012

Like most here, the wait has been long but my NEX-7 is (was) scheduled to ship this Friday. Over the weekend I learned the credit card number I placed the order with was being used by someone else in another country. So I cancelled the card and called Sony to give them another card for the order. Sony politely informed me that is not possible. The only thing they can do is to cancel the order and place a new order with a new shipment date of mid-March.

Ugh! As a matter of principle I have cancelled the order and plan to never go back to them again.

There once was a day when customer service meant something. Here I thought I was helping both of us - to ensure they didn't have an order payment get refused and for me to get my camera.

Sony Alpha NEX-7
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