Contacting Sony for possible FW update suggestions

Started Jan 5, 2012 | Discussions thread
El Matadurr
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Re: Contacting Sony for possible FW update suggestions
In reply to Magnus W, Jan 6, 2012

Magnus W wrote:

I'm always amazed when people think a customer rep knows anything at all. They are the least paid and the least knowledgeable. All in this forum know more than her. When she says it is a safety issue, she is of course misinformed (or told to tell a lie).

That's why I called her out. Not obviously of course, that'd be rude, but I definitely showed it in my tone of voice that she was BSing that answer. I may call back and demand immediately to be connected to a supervisor or upper tech.

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