Dec 10, 2011
Earlier this week a Microsoft Security Essentials update caused NIK Software plugins to deactivate. When I called NIK Software tech support, they took the position its not there problem because in their exact words "the security update was overly aggressive". NIK's resolution to the problem is to completely uninstall their software, deactivate Security Essentials and try reinstalling again and this may or may not fix the problem. Since I have a number of NIK plugins this is no small task.
For me the issue of compatibility is not only with Adobe but also with the OS, A/V and hardware on my PC. This is what I thought I was buying with NIK plugins. Most if not all major A/V software manufacturers have a formal process for software code registration for preventing this exact type of problem problem. I can't believe that NIK is unaware of this process. So why has NIK omitted this process from their software design and throwing back the problem on their customers? Is is money, ignorance or something else.
I have checked with other notable experts in the photography industry and this is not the only area where NIK has fallen down.
I like the functionality of NIK software but in may other areas they are weak. It will make me rethink purchasing future NIK updates.