Thank you Apple!!

Started Oct 27, 2011 | Discussions thread
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owenleve
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Thank you Apple!!
Oct 27, 2011

I've had my 27" imac i7 pretty much since they first came out. Initially I didn't have any issues. After about 4 months my screen started to flicker. I called apple, discussed options, etc.. End result being that between travel and down time with my machine there just wasn't a good time to deal with it until this past week.

I dropped the machine off. I was initially told I would be billed for $236.00. I was sorta bummed since I documented the issue early on. They said they would speak with me when I picked it up.

Today I picked up my machine....

Board, backlight, new video card, new airport, new logic board, new lcd display and vertical sync cable(whatever that is!) With parts and labor I was looking at $1,499.23... Total charges to me? ZERO dollars.

Pretty rare to have any issues with their products, but whenever I have had cause for help they are unbelievably generous.

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