Fuji Should Announce an X100 Recall!

Started Aug 26, 2011 | Discussions thread
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Glenn Haley
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Fuji Should Announce an X100 Recall!
Aug 26, 2011

The aperature problems with the X100 are popping up more and more often. It obvious that there is a major defect in many new cameras. They have admitted there is a problem but owners are forced to foot the bill for one way shipping to have the problem corrected.

A responsible would pay shipping both ways as well as correct the problem. That's what Canon did with the 1D-III and owners were satisfied with the results. Although not a major expense shipping should have been offered as soon as the magnitude of the problem became apparent. It seems to me that some Japenese company's are very short sighted when it comes to customer care, Totota, Firestone and Fuji to state a few.

I will certainly remember the quality of Customer Support when it becomes time to purchase other photo gear.

Glenn

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