2 bad lens from B&H, what is the odd

Started Apr 21, 2011 | Discussions thread
ElanR
New MemberPosts: 22
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Re: No bad lens from B&H, what is the odd
In reply to Cope, Apr 24, 2011

Cope wrote:

ElanR wrote:

henryp wrote:

viclauyyc wrote:

Sigh. I just order a Tokina 100mm for my D3. First one has problem with the aperture, sometime it show the max aperture as 2.8, most other time is 5.6 or 3.2 or something in between. So I send it back to BH for exchange. The second copy behave the same.

I'm sorry for any inconvenience you experienced but as others here have explained, neither of your lenses was defective. So, your first lens came back to us with a report it was bad when it apparently was not. What should an ethical retailer do with this item?

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Henry Posner
B&H Photo-Video

I have a question for you, Henry. What do you do with a lens that is returned because someone simply changed their mind?

Elan, how are you, my friend? I imagine B&H will sell it at a reduced price, if they haven't already returned it. It's a shame lenses like this are returned, it just costs all of us money in the long haul.
--

'A man will occasionally stumble over the truth, but most of the time he will pick himself up and continue on.'
Winston Churchill

Hey Alan, good to see you here. Actually, most retailers will check a non-defective return to make sure nothing is damaged or missing, then put it right back on the shelf. But photo gear is a little different; people tend to get emotional about it. So I'm wondering if it's treated differently. Whatever the answer, my thinking is that you would treat a clearly erroneous report of a defect the same.

Hopefully Henry will come back and let us know.

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