Complement to Dell

Started Nov 9, 2007 | Discussions thread
ForumParentFirstPreviousNextNext unread
Flat view
Jeff in Va
Regular MemberPosts: 115
Like?
Complement to Dell
Nov 9, 2007

So many folks comment when things go wrong, so I am writting to say sometimes they go right. I bought a Dell D630 latitude laptop two weeks ago. After a couple of days the screen would go blank due a failing lamp, I believe. Talked to Dell, little waiting on the phone, and they said send it in for repair. That evening the DHL guy picks it up. A day and a half later there is a knock on my door and my laptop is back with a new screen.

I live near DC and the Dell repair depot is in Memphis so it had to fly there to be fixed. Dell had a automatic phone caller that told me when it arrived and departed the repair faciility. Also they told me to leave out the hard drive and battery when I shipped it. This way you don't need to worry about someone stealing your passwords, etc.

Obviously others have had other experiences, but I would be happy to recommend Dell.

Finally let me thank Phil for creating such a great web site.

-- hide signature --

Jeff now retired

ForumParentFirstPreviousNextNext unread
Flat view
ForumParentFirstPreviousNextNext unread
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark post MMy threads
Color scheme? Blue / Yellow