TX1: My mail to Canon regarding the faked HD-video

Started Jun 5, 2007 | Discussions thread
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Yang
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TX1: My mail to Canon regarding the faked HD-video
Jun 5, 2007

Dear Tim,

Thank you very much for your prompt and kind reply!
“We do not monitor information contained on third party web sites.”
OK, you can check the issue yourself:

video-test1.bmp is a screen of my TX1-video of 1280x720 pixel. It looks quite soft:
http://yfang.com/download/video-test1.bmp

After reducing the size of video-test1.bmp down to 848x480 pixel, you will get a sharper picture video-test2.bmp:
http://yfang.com/download/video-test2.bmp

After resizing of video-test2.bmp up to 1280x720 pixel again, you will have an oversampled picture video-test12.bmp:
http://yfang.com/download/video-test12.bmp

You will see exactly the same (soft) picture as the original from TX1. This is a proof that TX1 doesn’t really produce a HD-video of 1280x720 pixel which should show more details like the 1280x720 pixel video of Panasonic Lumix DMC-LX2 (but only 15 fps).

It doesn’t surprise me very much that one cannot get a real HD-video with a camera in this price class. What bothers me most is that the faked HD-videos take more than doubled memory space as need (848x480=407040 pixel vs. 1280x720=921600 pixel).

I’d like to hear an explanation from Canon (Japan) for such a behavior.

Best regards,
Yang

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Original Message-----
From: Canon Support - PowerShot [ ps@cits.canon.com]
Sent: Dienstag, 5. Juni 2007 06:29
To: Yang Fang
Subject: Re: Response from Canon - Digital Camera (KMM7340343V17711L0KM)

Dear Yang Fang:

Thank you for your inquiry. We value you as a Canon customer and
appreciate the opportunity to assist you. I am sorry to hear that you
were not able to duplicate the resolution on your PowerShot TX1.

The movie mode on the camera supports 1280 x 720 resolution. These are
specifications directly from Canon. We do not monitor information
contained on third party web sites. I apologize for any inconvenience
this issue has caused you. Your comments regarding this issue are noted
and will be passed along to the appropriate party.

Thank you for taking the time to write.

We hope this information is helpful to you. Please let us know if we
can be of any further assistance with your PowerShot TX1.

Thank you for choosing Canon.

Sincerely,

Tim
Technical Support Representative

Original Message Follows:
-------------------------
Email Support Form Message
Product Type: PowerShot TX1
INQUIRY:

Dear Sirs,
It turned out that your new camera PowerShot TX1 doesn't really have the
resolution of 1280x720 pixel as announced, but no more than 848x480
pixel. It is just a waste of space to save big oversampled video files:
http://forums.dpreview.com/forums/read.asp?forum=1010&message=23434255
http://forums.dpreview.com/forums/read.asp?forum=1010&message=23467721
Could you please give me an explanation for doing so?
Your sincerely,
Yang Fang

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