30D Firmware Update

Started Nov 2, 2006 | Discussions thread
hedphones
Junior MemberPosts: 44
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Re: Hidden Updates
In reply to 30DWinchy, Nov 4, 2006

I work for a major office equipment manufactorer in the technical Services end of things and we frequently offer firmware updates that fix known issues without reporting what they are... The decision to publish the list of fixes is somehow related to the severity of the issue. We have a reporting mechanism that gathers field impact data so that the engineers know how many units are experiencing the problem. I know of many occasions where problems mysteriously disappear after a F/W update without any technical bulletin being issued.

When technicians call into Technical Support, our support staff often won't offer any help until the latest F/W is on the equipment. What does that tell you....?

Mike
--
Mike Stewart

'Finger push button, camera go click'

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