More CCD/LCD problems

Started Apr 16, 2006 | Discussions thread
ForumParentFirstPreviousNextNext unread
Flat view
VT
VT
Regular MemberPosts: 455
Like?
More CCD/LCD problems
Apr 16, 2006

The Forum Search function is temporarily unavailable, so I can't find the previous threads about the CCD problems with Canons and my repair experience - I'll post the links when the search is working again.....

Here's the dpReview news item -

Canon issues advisory notice

http://www.dpreview.com/news/0510/05100602canon_ccdproblem.asp

I was having problems with my twice previously CCD repaired Canon A70 -
so I wrote Canon today (Easter Sunday Apr/16/2006)
and I just got this reply (now that's impressively FAST)

Canon's Response
=============================================
Dear :

It has recently come to our attention that the vendor-supplied CCD image
sensor used in this Canon digital camera may cause the following
malfunction: When the product is used in recording or playback mode, the
LCD screen and/or electronic viewfinder may exhibit either a distorted
image or no image at all. While reports of this malfunction have been
rare in the United States, we have determined that it may occur if the
product is exposed to hot and humid environments.

Based on the information you have provided, it appears that you may have
encountered this issue. To determine if the CCD (image sensor) is
working properly, please follow these steps:

1. Insert a memory card with known good images on it into the camera.

2. Power the camera on to the Playback mode.

3. Press the DISPLAY (DISP) button to enable the LCD panel, and observe
the LCD.

a. If the images are displayed properly, please proceed to step
four.

b. If the images are not displayed, or a "NO IMAGES" message
appears, please ensure that the memory card contains known good images.

c. If the card contains known good images, and the issue persists
with a second memory card, the camera will require service.

4. Switch the camera to the Camera mode. You may use any shooting mode
(i.e. Auto, Manual).

5. Press the DISPLAY (DISP) button to enable the LCD panel.

6. Point the camera at a well-lit scene and observe the LCD and/or
viewfinder. If the scene the camera is pointed at appears on the LCD
and/or viewfinder, the CCD is operating properly. If the LCD and/or
viewfinder remain black, the camera requires service.

Effective immediately, and regardless of warranty status, Canon will
repair, free of charge, products exhibiting the above-mentioned
malfunction if the malfunction is caused by the CCD image sensor. Canon
will also cover the cost of shipping and handling in connection with
this repair.

We would like to send you a pre-paid shipping label so that you may send
your camera to our Factory Service Center for repair. Please reply to
this message with the following information so we may send the label:

1. Full Name:
2. Company (if any):
3. Shipping Address:
4. Phone Number:
5. Digital camera model:
6. Camera Serial Number:
7. Date the camera was purchased:

Once again, your satisfaction with our products is extremely important
to us. We are sorry for any inconvenience this issue has caused you.
Please be assured we are doing everything possible to ensure your
satisfaction.

Sincerely,

xxxxxx
Technical Support Representative II

Special Note: Certain issues are very difficult to resolve via email.
If your question remains unanswered after you have received this email,
you may call our special toll-free number for email customers with
unresolved issues and speak to a technician by dialing 1-866-261-9362,
Monday - Friday 8:00 a.m. - 12:00 midnight ET, and Saturday 10:00 a.m. -
8:00 p.m. ET (excluding holidays).

If you prefer to continue to communicate via email, reply to this
message and we will respond as quickly as possible.
==============================================

ForumParentFirstPreviousNextNext unread
Flat view
Post (hide subjects)Posted by
ForumParentFirstPreviousNextNext unread
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark post MMy threads
Color scheme? Blue / Yellow