Dell does it again -buyer beware.

Started Dec 22, 2005 | Discussions thread
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Steve5960
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Dell does it again -buyer beware.
Dec 22, 2005

I just recently purchased a new Dell high end machine to support my digital photography. Within 3 days of receiving the machine I experienced an operating system problem that I contacted Dell about. Dell informed me that they NO LONGER support anything but the hardware. They sold the machine with the operating system but will not support it without you paying $100.

I just spoke with their executive support group who confirmed Dell does not tell the customer they don't support the OS in their sales literature

or during their sales process but it is "documented in the warrentee paper you receive with the machine.

Buyer Beware!!!

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