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Dell does it again -buyer beware.

Started Dec 22, 2005 | Discussions thread

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Steve5960

Regular Member • Posts: 128

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Dell does it again -buyer beware.

Dec 22, 2005

I just recently purchased a new Dell high end machine to support my digital photography. Within 3 days of receiving the machine I experienced an operating system problem that I contacted Dell about. Dell informed me that they NO LONGER support anything but the hardware. They sold the machine with the operating system but will not support it without you paying $100.

I just spoke with their executive support group who confirmed Dell does not tell the customer they don't support the OS in their sales literature

or during their sales process but it is "documented in the warrentee paper you receive with the machine.

Buyer Beware!!!

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Post (hide subjects)	Posted by	When
Dell does it again -buyer beware.	Steve5960	Dec 22, 2005
Re: Dell does it again -buyer beware.	NM_Hiker	Dec 22, 2005
So who supports OS?	Jim_R	Dec 22, 2005
Re: So who supports OS?	Steve5960	Dec 22, 2005
Re: So who supports OS?	anthonyjphotographycom	Dec 24, 2005
See, Windows is better than Linux because ...	Volker Hett	Dec 26, 2005
Re: Dell does it again -buyer beware.	Rob Kircher	Dec 22, 2005
A good reason to consider Apple	DotCom Editor	Dec 22, 2005
apple going to intel	twuelfing	Dec 22, 2005
Max OSX will not run on older PCs	Volker Hett	Dec 26, 2005
It already does	wilfredmrand	Dec 29, 2005
Re: A good reason to consider Apple	schuhputzer	Dec 22, 2005
"they" will never switch	twuelfing	Dec 23, 2005
Re: A good reason to consider Apple	Greg Henry	Dec 30, 2005
Re: Dell does it again -buyer beware.	Michael Barnes	Dec 22, 2005
Re: Dell does it again -buyer beware.	qualen	Dec 22, 2005
What contract	Mig	Dec 22, 2005
a purchase is a contract	twuelfing	Dec 22, 2005
Re: a purchase is a contract	Mig	Dec 23, 2005
Send it back then	Howie Mudge	Dec 22, 2005
Agree 100 percent with Howie. (NT)	J A K	Dec 22, 2005
Re: Dell does it again -buyer beware.	Robert A	Dec 22, 2005
Re: Dell does it again -buyer beware.	Brian Clever	Dec 26, 2005
why did u buy without a complete warranty?	RiverSide Photography	Dec 22, 2005
i disagree	twuelfing	Dec 22, 2005
Re: i disagree	RiverSide Photography	Dec 22, 2005
intel Nic ATI video card?	twuelfing	Dec 22, 2005
Re: intel Nic ATI video card?	Ominous	Dec 22, 2005
Re: i disagree with your disagreement!	Ominous	Dec 22, 2005
power edge	twuelfing	Dec 22, 2005
Re: power edge	Ominous	Dec 22, 2005
Dude, you're missing the point...	Jim Radcliffe	Dec 22, 2005
show me	twuelfing	Dec 23, 2005
Re: show me	Ominous	Dec 23, 2005
Re: show me	twuelfing	Dec 23, 2005
Re: show me	Ominous	Dec 23, 2005
Blow away their prices.	Ominous	Dec 23, 2005
On the other hand	Loren3	Dec 22, 2005
Re: Dell does it again -buyer beware.	jag1	Dec 22, 2005
What's the problem?	InfiniteThoughts	Dec 22, 2005
User error?	Ominous	Dec 22, 2005
Re: User error?	InfiniteThoughts	Dec 22, 2005
Re: User error?	Ominous	Dec 22, 2005
Re: User error?	InfiniteThoughts	Dec 23, 2005
Uptime	adawg88	Dec 23, 2005
please...	Joe Wilson	Dec 30, 2005
Try calling Microsoft for support?!?!	Ominous	Dec 22, 2005
Dell makes the computer Microsoft makes the OS..	Jim Radcliffe	Dec 22, 2005
Re: Dell makes the computer Microsoft makes the OS..	Dogmeat	Dec 22, 2005
How do you know it's an operating system problem?	MOD Jeff Peterman	Dec 22, 2005
Dell hardware support not too good.	MOD Jeff Peterman	Dec 22, 2005
Jeff...	Jim Radcliffe	Dec 22, 2005
Some perspective	MOD Jeff Peterman	Dec 23, 2005
I never got anything from Dell	Joe Buster	Dec 22, 2005
Here you go	Alton (TN)	Dec 29, 2005
Great low prices	BobHaverford	Dec 23, 2005
I didn't know Dell sold 20D/10D/.. with OS's	rdspear	Dec 23, 2005
Re: Dell does it again -buyer beware.	Vernon D Rainwater	Dec 23, 2005
No different than any other computer manufacturer	Robert-Mike	Dec 23, 2005
Re: No different than any other computer manufacturer	DougH	Dec 23, 2005
Re: No different than any other computer manufacturer	DavidGr	Dec 23, 2005
Re: No different than any other computer manufacturer	DougH	Dec 26, 2005
Microsoft supports OEM XP?? really??	MikeSp	Dec 23, 2005
Yes, really... but you pay for it..	Jim Radcliffe	Dec 24, 2005
Re: No different than any other computer manufacturer	HenryL64	Dec 23, 2005
Wrong, Gateway and others support the OS.....	RichW	Dec 24, 2005
Never ever Dell	Alton (TN)	Dec 23, 2005
DELL Technical Support	Vegasluvr	Dec 23, 2005
Re: Dell does it again -buyer beware.	Gadget Man	Dec 24, 2005
Re: Dell does it again -buyer beware.	Gadget Man	Dec 24, 2005
Re: Dell does it again -buyer beware.	jerryk	Dec 24, 2005
All you have to do is threaten...	BryanS	Dec 24, 2005
Dell will hump you like a Terrier!	Mooder Man	Dec 24, 2005
I hope Dell at least gave you CDs to re-install the OS (nt)	DavidMaven	Dec 24, 2005
The hardware vendor has primary responsibility.	Dale M	Dec 26, 2005
Re: Dell does it again -buyer beware.	Bart5	Dec 26, 2005
Re: Dell does it again -buyer beware.	Slacker13	Dec 26, 2005
Sale of Goods Act in UK	Sir Fallot	Dec 26, 2005
Delisted	Alton (TN)	Dec 30, 2005
Re: Delisted	Don_D	Dec 30, 2005
Re: Delisted	Joe Buster	Dec 30, 2005
You mean	Alton (TN)	Dec 30, 2005
Re: Delisted	MilesW	Dec 31, 2005
You get what you pay for	Loren3	Dec 31, 2005
^ The most intelligent comment on this thread so far...	macshark	Dec 31, 2005
It's not Dell's OS ...	Ken Phillips	Dec 30, 2005

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