Windows XP -- digital camera/photo features

Started Apr 23, 2001 | Discussions thread
gene
Senior MemberPosts: 2,499
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Re: Windows XP -- digital camera/photo features
In reply to Rick Turner [MS], Apr 27, 2001

Whereupon I'm not thrilled about the registration process involved w/XP, I can see why Microsoft would go this route. For most users, it is an inconvenience. But with it, people won't be able to make 3000 copies and distribute it.

As far as support. If you buy a Callaway Corvette, it is no longer warrantied by Chevy. It is now warrantied by Callaway. But I think Callaway has an agreement with Chevy. Same as Hennesey and Dodge.

If you buy anything that has been modified by anyone but the manufacturer, the original warranty becomes null and void in most, if not all , cases.

If you modify your computer hardware between installations, and all is required is for your computer to make a phone call, why can't you install it on a few computers @home and it still work?

And instead of having to need an internet connection, XP can't just dial an 800 # through the phone line? Then, unless you are strictly a Cell user, you won't need another way to get connected.

My home computer no loner has a modem, since I got broadband. But I still have an external on just in case. And I don't knowtoo many laptops that don't have a built in modem.

just a few thoughts, don't mind me.

Rick Turner wrote:
My understanding (and experience) is that the registration process
only involves a call if:

(a) you don't have an internet connection
(b) you want to "move" your installation from one computer to another.

If you have an internet connection, you can re-install all you want
on the same computer and will never have to pick up the phone and
call Microsoft.

About the support issues you mentioned -- that is outside of what I
do at Microsoft. However, I think the reasoning is that if the
manufacturer customizes the OS install (by adding drivers, etc.)
then the manufacturer has to support it as Microsoft is not
generally kept in the loop on these things.

-Rick

gail wrote:
Rick,

I know how hard you all work at Microsoft. A relative of mine works
for the company.

I must admit that I am confused why you equate registering a
product with the (obviously) painful technical support calls you
have had to endure. They are not (to me, at least) the same issue.
Am I missing something fundamental in what you're saying?

I understood the registration process to involve a call (with
visions of call menuing, on-hold, etc.) But there are other issues
which make the registration process distasteful.

Microsoft will force me to call them if I purchase the new system
and it needs to be reinstalled, yet they will not (currently) speak
with me when I have their OS if it comes preinstalled on on a new
computer.

When I had problems with WME on my new computer, particularly it's
sluggishness, low resources and error messages, I called Microsoft.
They would NOT let me talk with MS technical support about the OS.
I had to call the manufacturer where I purchased the computer,
whose tech support gave wrong advice. It resulted in many hours
over a period of days to fix the problem (including a clean
reinstall). I do not believe this would have happened if I spoke
directly with MS support. (I also spent hours online searching the
KB).

In other words, I have your newest consumer OS, but I am not
allowed talk to Microsoft tech support. So why should I be thrilled
about a new system, particularly when I'm going to have to go thru
a re-registration process!

P.S. I don't blame you for not letting Microsoft know how your
issue was fixed.

Perhaps you can relate the problem: using the "clean up" feature in
system config utility deletes the optical mouse driver.

Thanks.

Gail

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