Windows XP -- digital camera/photo features

Started Apr 23, 2001 | Discussions thread
Rick Turner [MS]
Regular MemberPosts: 114
Like?
Re: Windows XP -- digital camera/photo features
In reply to gail, Apr 25, 2001

My understanding (and experience) is that the registration process only involves a call if:

(a) you don't have an internet connection
(b) you want to "move" your installation from one computer to another.

If you have an internet connection, you can re-install all you want on the same computer and will never have to pick up the phone and call Microsoft.

About the support issues you mentioned -- that is outside of what I do at Microsoft. However, I think the reasoning is that if the manufacturer customizes the OS install (by adding drivers, etc.) then the manufacturer has to support it as Microsoft is not generally kept in the loop on these things.

-Rick

gail wrote:
Rick,

I know how hard you all work at Microsoft. A relative of mine works
for the company.

I must admit that I am confused why you equate registering a
product with the (obviously) painful technical support calls you
have had to endure. They are not (to me, at least) the same issue.
Am I missing something fundamental in what you're saying?

I understood the registration process to involve a call (with
visions of call menuing, on-hold, etc.) But there are other issues
which make the registration process distasteful.

Microsoft will force me to call them if I purchase the new system
and it needs to be reinstalled, yet they will not (currently) speak
with me when I have their OS if it comes preinstalled on on a new
computer.

When I had problems with WME on my new computer, particularly it's
sluggishness, low resources and error messages, I called Microsoft.
They would NOT let me talk with MS technical support about the OS.
I had to call the manufacturer where I purchased the computer,
whose tech support gave wrong advice. It resulted in many hours
over a period of days to fix the problem (including a clean
reinstall). I do not believe this would have happened if I spoke
directly with MS support. (I also spent hours online searching the
KB).

In other words, I have your newest consumer OS, but I am not
allowed talk to Microsoft tech support. So why should I be thrilled
about a new system, particularly when I'm going to have to go thru
a re-registration process!

P.S. I don't blame you for not letting Microsoft know how your
issue was fixed.

Perhaps you can relate the problem: using the "clean up" feature in
system config utility deletes the optical mouse driver.

Thanks.

Gail

Reply   Reply with quote   Complain
Post (hide subjects)Posted by
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark post MMy threads
Color scheme? Blue / Yellow