Windows XP -- digital camera/photo features

Started Apr 23, 2001 | Discussion thread
Rick Turner [MS]
Regular MemberPosts: 114
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Re: Windows XP -- digital camera/photo features
In reply to gail, Apr 24, 2001

Gail --

I am sorry about all your trials trying to get a working PC. The registration process in Windows XP happens over your internet connection, is the push of one button, and takes 1 minute over a slow connection. It takes about 10 seconds over a large connection. This should not require actually talking to someone on the phone at all.

Also -- your optical mouse will work without any additional drivers in Windows XP. Support is built in.

I must admit that I am confused why you equate registering a product with the (obviously) painful technical support calls you have had to endure. They are not (to me, at least) the same issue. Am I missing something fundamental in what you're saying?

-Rick

P.S. I don't blame you for not letting Microsoft know how your issue was fixed. You shouldn't have to use your own money to call us to let us know of a solution.

gail wrote:
Thanks for your reply, Rick,

As for the registration -- it's painless, it doesn't require typing
in anything (your name, etc.), and it's not for info gathering on
Microsoft's part. You will have to register each time you do an
install of the OS.

Painless, or pain in the rear? I guess it's in the eye of the
beholder.

I understand and sympathize with the issues however this very same
type of registration process stopped me from buying Adobe Elements
last week. I thought Adobe was kidding when I read their
reinstallation requirements but a call to their order desk
confirmed it. Lost sale.

I'm really** tired of spending my life on the phone with all
these companies whose screw-ups or defective products force me
become like a part-time employee on the phone with them trying to
get the problem fixed.

I had to reinstall Windows ME within a week after buying a new
computer recently. The problem, in part, was because the
manufacturer's tech support instructed me to delete files I should
not have. If the system performed as one was lead to believe, I
wouldn't have had to call tech support in the first place.

Then the driver for my expensive optical mouse, Microsoft's own,
would frequently and sporadically disappear. The mouse would not
function properly. I had to reinstall it several times each week
(will we have to register for mice?). I spent over an hour on the
phone, at my expense, with Microsoft support who didn't resolve the
problem. I finally discovered the problem, but not until I had
wasted a lot of time. I was going to call back MS to tell them what
I discovered but I already spent too much time and toll charges on
the issue.

Shall I go on?

I hope Microsoft comes up with another alternative.

gail

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