Canon USA has today commented on the 'G2 crack' problem which has affected some PowerShot G2 digital cameras. "Thank you for your patronage of Canon Digital Cameras. Canon has regrettably confirmed Internet reports of a "crack in the rear cover" in some samples of the Canon PowerShot G2 and G2 Black model cameras."

Canon USA's comment on the 'G2 crack' problem


The point where the crack might occur

To Our Valued PowerShot G2 Customers:

Thank you for your patronage of Canon Digital Cameras. Canon has regrettably confirmed Internet reports of a "crack in the rear cover" in some samples of the Canon PowerShot G2 and G2 Black model cameras.

Please be advised of the following information:

  • This phenomenon does not appear in all PowerShot G2/G2 Black model cameras.
  • This phenomenon has no influence on the camera's functions or image quality.

If there is a crack in the rear cover of your camera, please click here for repair details.

Customer satisfaction is very important to Canon. We apologize for any inconvenience this may cause you and we hope that the above information will give you a clear understanding of the situation. If you have any questions, please feel free to contact us by phone at 1 (800) 828-4040*.

Best Regards,
Camera Division/Canon U.S.A., Inc.

* This phone number is for USA residents only. If you do not reside in the USA, please contact the Canon Customer Support Center in your region.